Ubuntu 10.04 LTS Release
[will work for bandwidth - the confessions of a bandwidth-deprived information-junkie]
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They are looking for the right person (Me and Maïté) to research and test out the most romantic and ultimate wedding and honeymoon destinations all over the world and then report back with our verdict to our boss, 4,000 miles away.
"THE internet could soon be made obsolete. The scientists who pioneered it have now built a lightning-fast replacement capable of downloading entire feature films within seconds. At speeds about 10,000 times faster than a typical broadband connection..." [source]
Consider what Edison wrote about his invention of a system of electric lighting, i love this phrasing and it is a perfect definition. It shows how inventors of those days spoke with words and not only formulas and numbers, it shows the literary artist inside every technical thinker:
The Windows Vista debate is at large and over discussed and probably expired, but i will still attempt to add my two cents.
Man [and woman] is a self-conscious but self-centered and narcissistic race. We do things without thought of other people, with only our own perspectives in mind, we think within the box, we see only what we want to see, we use whatever knowledge we have to demean other people and gain power over them.
The fact that an IT person knows more about an IT topic more than a user does, may make that person a stupid user, but it doesn’t make that user a stupid person.
If for instance an IT person is put to learn a language, not programming but linguistic; say French for example. Linguistics is not logical but maybe more creative and has rules that make no sense to IT people, and cannot be learnt by the manner of thinking associated with programming. That IT person, who was a super user in his/her realm, is now a stupid user in another [the French teacher now becomes the super user - empowered].
This all came about as I started to learn French. Now, I don’t lash out at customers, but if my sister asks an IT question that just makes me want to yell “stupid!”, I’d just really think, “why is it that some people can’t see the logic and the greatness of design of the application and just figure it out on their own like I do”.
This is what blinds IT people and designers. They forget the H part of HCID [Human-Computer Interaction/Interface Design]. Problem doesn’t exist between keyboard and chair [PEBKAC], it exists between human and computer [PEBHAC: I just made that up! Remember I coined the term!]. What lies between the human and computer, for those who don’t know, is the interface. We design based on what we think is usable to us, but we need to design for people [humans] who don’t think like us and who are actually going to use the interface/product – that’s what determines good design – weather an average [or below average] person/user can use it immediately without reading the instructions.
Anyway, I strayed from my point, steering back: My sister [Sanya T. Ramjattan] ranked first [1st] in the Caribbean in French – so you can say she’s a “French super user”, she started to teach me French, but then started to ‘cuss’ me for my utter stupidity for the language. I must admit I made some mistakes [mostly with pronunciation – which is what got me: I see something and I read it a certain way in English, but its pronounced completely differently in French – how illogical!!!], but I was doing pretty alright. My point is: she had a similar reaction to a stupid user in her field as an IT person would have in their field. The same goes for when I was teaching her to drive, I raised my voice a little at her when she made a mistake rather than explain what she should do [our roles switched here - she now became powerless, and I, the super user]. It's all human nature.
The world is filled with talented people; we wouldn’t have been the dominant race if there weren’t talent. [Off-topic: I know there are some serious ID10Ts out there, but they appear stupid mostly because they don’t apply themselves or they aren’t applying themselves in the right fields.] Everyone has their own niche. We just need to realize that everyone [including ourselves] is a super-stupid user [that is: a super user in some fields, but a stupid user in some others].
When next you think about reprimanding a customer for not understanding something in your line of work, think outside the box, put yourself in their shoes, view various angles and perspectives, and offer helpful explanations and advice, train them, most of all remain HUMBLE. And if all else fails, bang your head on the wall and yell PEBKAC.